UX Researcher

Project Context:

Designing an Offline Learning Management System(LMS)



My contribution

I was responsible for understanding Indian rural education system and uncovering pain-points of learners and facilitators. As a next step, I was also responsible for designing a meaningful solution to address those challenges and iterate the solution from user research feedback.

After conducting foundational research, I designed a product-service system called Teachopia and led research studies throughout product development process.

Teachopia aims to empower rural government school teachers and students by providing them quality content, mapped to their context.

Project Skills

UX Research

UX/UI Design

Design Strategy

Design Brief

Designing Technology Framework for facilitate Experiential Teaching-Learning process in Indian Government Schools


A completely offline web-based application to deliver activity-based teaching and learning resources to government school teachers and students. It is designed for Indian School context and made rural-India ready.


Currently, the project is being piloted by 15 Government schools in Karnataka State. It is touching the lives of around 50 government school teachers and 750 students. The project is also a keystone for pan-India scaling of this teaching-learning platform.



Understanding Project Requirements

Client Profile

Caring with Colour is a Non-profit Education initiative by Manasi Kirloskar aimed towards promoting education through experience and discovery. CWC needed a technology framework and solution design to support their mission for Indian Education System.


Government School

Rural India




In-classroom Solution

Scalable Model

Major Challenges

Working within the boundaries of Indian Education system

We need to work within the system constraints of Indian Education system and policy as we are planning to implement the solution in Government Schools.

Augmenting Human Interaction

Because of the recent advancement in technology, nearly anything is achievable from software development viewpoint. We need to be conscious of using technology only as a tool and focusing on augmenting human interaction through technology.

Designing for Last Billion

Our target audience belongs to laggards and last majority in the innovation cycle. Their technology exposure and understanding of standard interactions is very limited. Their concerns and aspirations needs to be understood before devising any strategy.



Question of the Day was designed for gaining unfiltered access to organizational ideologies and shaping a positive culture of idea meritocracy. QOD also acted as a ground for debate and informal interviews.

It has four major stages.

Based on previous findings and available participants, frame questions which inspire different opinions while remotely being connected to the larger project brief

Find visually accessible place to write today’s question on big white board. Making sure that participant see this question

Make everyone comfortable in sharing their opinions and start nudging the discussion in research direction. Simultaneously, document different thoughts on white-board

At the end, synthesize all the discussion to frame next QOD discussions. Document Key learnings from the discussion.





There are multiple ways in which a system can be studied but considering all the project constraints, time will always be a critical criteria. Hence, it becomes crucial to focus on a particular zone while conducting a system study.

The core of school education was identified as the relationship between adult/facilitator/teacher and learner/student. Therefore, this relationship was the focus area. The idea was to study different sub-systems and elements which affect this core relationship.


Implementation of Existing Education Policies

Indian Government has invested a large amount of their time and resources into drafting education policies and ensuring its intended implementation. If any organization aims to work within the system boundaries, they need to align their solution with education policies. While talking to key persons in education sphere and conducting primary research, we discovered that current government is facing challenges with implementing their stated education policy. Hence, It is a great leverage point for our organization while scaling the solution pan-India.



Similar to other systems, Education system also has several systemic challenges and issue and no one person or solution can mitigate all the issues. But while researching, we realized that if we remove all the peripherals and focus only on teaching-learning process then teachers and students are at the center of entire space. Most importantly, education policies has provided a lot of autonomy to the teachers in terms of their classroom teaching.


Learning by Experience / Constructivism

The study also revealed emerging patterns of curriculum influences, biological influences and industrial influences in shaping our education system. These patterns point in the direction of more expansive and intuitive learning methodology which is rooted in holistic development of a child. Indian Education policy promotes one such methodology called Constructivism. It argues that learners construct their own knowledge and there is no absolute information that one needs to rote-learn.


Rural Government Schools

Most of the Education Innovations are designed for a very specific controlled environment (either a countryside private school or an expensive creativity summer camp). But approx 78% of primary school students go to Government schools in India. We need to design a solution which is Rural India ready and aims to improve the teaching-learning process in Government Schools.


Sensing User Needs

User Personas

Journey Mapping

Key Insights


Good Policies...Bad Execution

Indian Education Policies like NCF,2005, points to holistic development of learner. It also documents the need for constructivist teaching-learning methodology. But the real bottleneck lies in its implementation. At school level, the essence of these education policies is barely understood.


Teacher can make a difference.

Instead of having all the system-level challenges, we can still figure-out a healthy classroom learning environment and a toxic environment. A teacher has the autonomy to form his/her own classroom environment. If used correctly, this autonomy can make a difference.


Lack of Contextual Resources

Teachers are bombarded with new information and latest training but nothing was designed for their context or mapped to state curriculum. Ideas were great in isolation but they had very little idea about how they can use it in their classroom.


Unable to connect their learnings with real-life

"Why should I learn Maths Sir? I like to paint." These kind of questions are much deeper than we realize. Majority of the students think that they need to study to pass the exam and education is limited to textbook,classroom and homework.



Students find their everyday classes extremely boring. Bright students feel that the teacher is teaching too slow and slow-learners feel it to be too fast paced. After sometime, they stop participating in classroom discussion and find another pass-time.


Accustomed to find "THE RIGHT" answer

Although Indian tradition accepts and celebrates diversity, our education system does not reflect this philosophy. At an early stage in life, students are made to learn that there is only "ONE RIGHT ANSWER"



Translating Insights into Solution

Identified Gaps

Lack of Contextual Resources for Indian Government Schools

Infrastructure Limitation at school

Continuous Feedback for Teachers

Shortlisted Solution

Teacher and Student Resources Mapped to State Curriculum

Rural India ready technology infrastructure for content delivery

Simple and Easy User Interface


How to structure constructivist content ideas?

Content Development Process

For Teachopia application, digital Content is structured similar to the State Textbook format. It makes it easier for school teachers to find the relevant content.Entire Content is mapped to textbook chapters which means that it can provide multiple ways of teaching/learning the same lesson. Final content is flagged in two ways- 1. Teacher-facing (How-to videos, teaching strategies) 2. Student-facing (Activity videos, simulations, interactive worksheets)


Designing Content Delivery Mechanism

As an organization, we ventured into developing contextual teaching and learning content for Government Schools. Now, we needed a scalable platform which can deliver this content to remote rural government schools in India. We narrowed down on a system where we can setup completely offline local servers and connect all server to cloud for periodic analytics update.

System Architecture



User Experience Roadmap


Focusing on Adoption

We first need to attract critical mass of users and fine-tune the system for any operational issues. Our target audience has very little technology exposure and we can help them by minimizing their learning curve while using our system.


Focusing on Teacher Education

After teachers start adopting this platform, we can move forward to educating our users about advance level features in the technology. Users will be more receptive of new features and we can introduce deeper user interactions.


Focusing on Teacher Participation

We can now leverage the community which has been created over time and focus on enriching the relationships through technology. The platform can be co-created by organization and community together.

UX/UI Design

Designing User Interface


Preliminary version

User Testing

Final Version

Designing Final Interface

Teacher Portal Demo Video- Teachopia

Student Portal Demo Video - Teachopia

What did I learn from this project?

  • This project exposed me to the startup culture where there are no distinct boundaries of work and I can take responsibilities of several domains.

  • While conducting field research, it was really challenging for me as I was not familiar with Karnataka Culture and their language. The challenge inspired me to developed several ingenious methods which will help me navigate similar challenges in future.

  • Teachopia also helped me hone my leadership skills as I was responsible for translating all the design into final products.

  • It gave me an opportunity to handle multiple stakeholders as I was responsible for pitching this project to key personalities from School HMs to multiple NGO heads and Company directors.